Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ludlow | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains how Pharmacy Weight Loss Ludlow collects, uses, and protects your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Ludlow is a GPhC registered online pharmacy weight loss clinic serving patients in Ludlow and surrounding areas. As a data controller, we are responsible for the personal information we hold about you. Our GPhC registration number is 9012511.

Data We Collect

When you use our services, we may collect the following information:

Personal details: full name, date of birth, address, phone number, and email address
Health information: medical history, current medications, weight, BMI, and any other clinical details necessary to assess your suitability for treatment
Payment information: billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected automatically when you visit our site

Health data is classified as special category data and is handled with the highest level of care and protection.

How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatment and provide safe, clinically appropriate care
To process your prescription and arrange delivery of your medication, typically within 1 working day of pharmacist approval
To communicate with you regarding your order, treatment progress, or any follow-up queries
To maintain accurate clinical records as required by our regulatory obligations under the General Pharmaceutical Council
To process payments securely
To improve our website and services based on anonymised usage data

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare services. For special category health data, we rely on the basis of providing preventive or occupational medicine and healthcare treatment.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies that are necessary for the website to function, as well as analytical cookies that help us monitor performance and improve our services. Analytical cookies collect anonymised data only.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information with trusted parties only where necessary, including:

Prescribing clinicians: to review your consultation and issue any required prescription
Delivery partners: solely for the purpose of dispatching your medication to your address
Payment processors: to handle transactions securely
Regulatory bodies: where we are legally required to disclose information, for example to the General Pharmaceutical Council or NHS authorities

All third parties we work with are required to handle your data securely and in line with UK data protection law.

Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from the date of last treatment for adult patients. After this period, data is securely deleted or anonymised.

Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections if any information is inaccurate, and in certain circumstances request that your data be deleted or its use restricted. You also have the right to object to certain types of processing and to request that your data be transferred to another provider.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All health data is stored securely and access is restricted to authorised staff only.

Contact Us

If you have any questions about this privacy policy, how your data is handled, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Ludlow
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.